We want you to shop with confidence. If you receive a product with a genuine issue, we’re here to help with our 7-day replacement policy.
📦 Replacements
You may request a replacement within 7 days of receiving your order if:
The product is defective or damaged
The wrong item was sent
The product has a genuine manufacturing fault
Items must be unused (except for identifying the issue), in their original packaging, and in resellable condition.
To start a replacement request, please contact us at support@dealzexpo.com or Contact Us with your order number, photos/videos clearly showing the issue, and a brief explanation.
💡 Replacement Process
Once your request is reviewed and approved, we will send you a replacement product at no additional cost.
If the product is out of stock, we may offer an alternative or a store credit.
❌ Non-Replaceable Items
Items without a genuine issue
Items marked Final Sale
Opened or used personal care items (e.g., hair brushes, makeup tools) unless defective
Products damaged due to customer misuse
🚚 Return Shipping for Replacements
If a replacement is approved, return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
We recommend using a trackable shipping method to avoid delays.
📩 Need Help?
Contact us anytime at support@dealzexpo.com or Contact Us we’re happy to assist!